【Global Security Systems】 Project/Service Coordinator

Job Responsibilities:

Projects

• Coordinate project management activities, resources, equipment and information.
• Assign various tasks to internal team.
• Close coordination with the procurement team to buy material for the projects.
• Create and maintain comprehensive project documentation, plans and reports.
• Weekly report for customer and internal management (based on 工程表from engineer
• Attendance of customer meetings.
• Testing and Commissioning support (translator)

Service

• Receive customer requests/inquiries via mail or phone in a timely and accurate manner.
• Assign internal service engineers and subcontractors for the service request.
• Provide price and cost proposals in response to customer’s requests.
• Using our ERP system, create & manage estimations/ sales orders/ invoices.
• Coordinate with procurement in purchasing items necessary for the repair.
• Maintaining customer’s maintenance contract and renewing them in timely manner.
• Provide documents related to access permission/work permission requested by customer.
• Occasional translation between customer and engineers.
• Provide outstanding customer service to improve customer satisfaction and relationship.

Skills Required:

• Solid organizational skills, including multitasking and time-management.
• Strong client-facing, inter-personal and teamwork skills.
• Excellent communication skills using English/Japanese.