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Hiring Company | ZenGroup Inc. |
Location | Osaka Prefecture |
Job Type | Permanent Full-time |
Salary | 3.5 million yen ~ Negotiable, based on experience |
◆Who We Are
We are ZenGroup, a global e-commerce company based in Osaka serving customers all around
the world. We are a diverse team representing 32 nationalities, 6 continents, and providing our
services to the world in 19 languages.
◆What We Do
◆Why We Are Hiring
We have been running a Spanish-language version of ZenMarket, making it easier for our Spanish customers to access Japanese products. Over the past year, we've had steady monthly sales growth, with over 1,300 transactions occurring each month through roughly 1000 users, and our progress continues. To maintain our commitment to serving our Spanish customers, we're looking for a friendly and enthusiastic team member to join our customer service team. In this role, you will have the opportunity to advance your career by applying your trilingual skills to communicate with both our internal team and our international customers.
◆Position Title
◆Duties Include
◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, briefly review internal messages from the
day before, and begin working on customer support tickets.
10~12 Catch up: Handle outstanding Spanish tickets that came in overnight, and continue with
ongoing translation tasks.
12~13 Lunch Break
13~14 Squad up: Finish prior translation tasks, and help other departments with any other minor
tasks, or new translation requests.
15~17 Cross-Team Ticket Assistance: Support team members with resolving outstanding tickets
across various languages (English, Japanese, etc.).
17~18 Wrap up: Complete any remaining tickets for the day, communicate with your overseas
operators and answer any questions before going home for the day.
Minimum Experience Level | Over 1 year |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Business Level |
Other Language | Spanish - Native |
Minimum Education Level | Bachelor's Degree |
Visa Status | Permission to work in Japan required |
◆Personality
◆Must-Have Skills
◆Preferred Skills
◆Employment Type
・Permanent Employee (Full Time)
※ Probationary period of 3 months
・On-site work (Remote Work not available)
◆Working Hours
・9:15 ~ 18:15
→Two days off per week.
Year-end and new years holidays
26 paid days off per year (Increases year over year)
◆Salary
・¥250,000+ per month (Based on previous experience and ability)
・Bonus twice a year (June and December)
◆Benefits
・Raise once per year
・Transportation Allowance (Up to ¥30,000 per month)
・Overtime Pay (Paid by the minute)
・Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance
・Business casual dress code(No suit required)
・Relocation Allowance: ¥100,000 available for applicants relocating to Osaka from outside the
Kansai region.
Job Type | Permanent Full-time |
Salary | 3.5 million yen ~ Negotiable, based on experience |
Salary Bonuses | Bonuses included in indicated salary. |
Work Hours | 9:15 ~ 18:15 |
Holidays | Two days off per week |
Industry | Digital Marketing |
Company Type | Large Company (more than 300 employees) |
Non-Japanese Ratio | Majority Non-Japanese |