CRM Specialist

Responsibilities: 

• Identifying effective business plans and prioritization amid various initiatives driven by both global and local departments.
• Streamlining existing tasks and selecting new initiatives in an environment that constantly demands growth, with the formation of rational decision-making approaches as needed.
• Driving projects forward while also clarifying the requirements to be achieved through the project, determining and monitoring the variables affected by it.

Other Accountabilities:

• Overseeing CRM operations for the WFJ (Watch & Fine Jewelry) division, collaborating with other divisions to maximize customer engagement.
• Leading Clienteling activities, from planning CRM operations focused on stores to implementing various digital tools. Leading regular CRM meetings with in-store personnel.
• Leading various CRM programs and project activities. Overseeing the operation and enhancement of services like Welcome, Product Care, and Free maintenance, and participating in projects from global and corporate entities.
• Conducting dispatch activities for DM/eDM/LINE. Carrying out a series of tasks including translation, proposal targeting, database extraction and analysis, and informing stores to maximize their effectiveness for the Japanese market.
• Managing customer databases. Collaborating with other divisions in Japan (corporate, fashion, cosmetics, IT, etc.) and globally, maintaining data and preparing necessary reports.
• Budget management for the aforementioned tasks. Collaborating particularly with WFJ department marketing, from planning to implementation and reporting of necessary budgets.

The ideal candidate will bring:

• Leadership experience in CRM operations, demonstrating excellent abilities in customer data analysis and CRM program supervision.
• Proficiency in smoothly handling a wide range of tasks and communicating effectively with various departments.
• Comprehensive skills in database management, utilizing IT tools, data analysis, and report creation within the CRM domain.
• Work experience in English, especially in close coordination with global entities.
• Experience in leading teams and nurturing team members (desirable).
• Experience in clienteling, luxury industry preferable.

Ideal attributes:

• Listen to the opinions of others and persuade logically.
• Seek objectives and results. Be able to see issues from a big-picture perspective and create the best solutions.
• Positive to contribute to an inclusive culture and work in a diverse group.
• Build a plan based on figures.
• English is required: have a call with the global CRM team.