Platform Client Insight Specialist

Responsibilities:

• Research and analyze site usage, purchase, performance, behavioral, VoC, and other quantitative and qualitative data sources to determine site improvement opportunities
• Ensure data accuracy and tracking accuracy for the web platform
• Work with business divisions to quantify the impact of proposed and requested initiatives and advise on Japan roadmap prioritization from a data perspective
• Prepare reports based on site data analysis and present findings to business divisions and other local teams

Other Accountabilities:

• Collect quantitative and qualitative data on site usage and behavior across the digital client journey
• Analyze data to understand client behavior patterns and identify client segments to derive data-driven insights and define site improvement opportunities including feature enhancements, integrations, and SEO
• Propose A/B tests for site improvement and work with internal teams to execute and analyze results
• Align with internal teams on data-driven initiatives measure the effectiveness of site improvement initiatives and report to stakeholders
• Data steward for store locator attributes – work with business divisions to ensure store data is accurately reflected across touchpoints.
• Participate in global and local site enhancement projects as the data and insights specialist

The ideal candidate will bring:

• Experience in data analytics, preferably in retail/e-commerce
• Knowledge of IT systems, analytics tools such as GA4, and digital marketing including SEO
• Proficient in analyzing, extrapolating, and visualizing data in excel
• Experience in reporting on data findings

Ideal attributes:

• Fast learner who can seek information independently to solve problems
• Listen to the opinions of others and persuade logically
• Seek objectives and results. Be able to see issues from a big-picture perspective and create the best solutions
• Positive to contribute to an inclusive culture and work in a diverse group
• Build a plan based on figures
• English/Japanese is required: to collaborate with local and global teams

What we can bring to the right candidates

• Experience as a key luxury market leader
• A company culture putting people first at every step of the way
• Opportunity to interact directly with the French headquarters to propose and create your own plan to expand the brand's fanbase