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Client Engagement CRM Analyst
| Hiring Company | Our client is a luxury retail company |
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 9 million yen |
Work Style
Remote Work and WFH Casual Clothing Minimal Overtime Flex TimeJob Description
Lead the management of CRM data and analyze CRM data; develop a strategic plan for acquiring and nurturing clients that can expand the number of clients and top clients for each division.
Analyze and give insight on the CRM analysis and propose a plan to improve weaknesses around the client. Collaborate with divisional stakeholders, legal, IT, and Global PIONEER teams.
The Client Engagement ANALYST is responsible for the following:
- Be an owner of client data management and give logical and strategical insight.
- Propose strategical plan to acquire clients and nurture clients in collaboration with business teams, who may in charge of planning various promotions.
- Create and propose CRM related KPIs for all divisions and measure result.
- Proactively understand CRM related projects and work with IT and businesses to implement and develop client data related services and promotions.
- Ensure that projects are managed in time and within budget
The key stakeholders and working relations will comprise:
- Japan F&B/FSN/WFJ business team
- Japan corporate Social Media Lead, IT, Legal
- Global CRM team
General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
The ideal candidate will bring:
- Experience in CRM data management
- Experience in data analysis, being able to work harmoniously with others and negotiate.
- Experience in a system implementing the project
Ideal attributes:
- Good analytical skills and logical thinking
- Listen to the opinions of others and persuade logically.
- Seek objectives and results. Be able to see issues from a big-picture perspective and create the best solutions.
- Positive attitude to new challenges.
- Positive to contribute to an inclusive culture and work in a diverse group.
- English is required to communicate with global headquarters
What we can bring to the right candidate
- Experience as a key luxury market leader
- Expertise in CRM within the luxury market
- A company culture putting people first at every step of the way
- Opportunity to interact directly with the French headquarters to propose and create your own plan to expand the brand's fan
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 9 million yen |
| Industry | Retail |
Job Category
- Marketing and Product Development > Other (Marketing and Product Development)
Company Details
| Company Type | International Company |
| Non-Japanese Ratio | About half Japanese |
