Operations Specialist 　≪Bilingual speaker≫｜予約対応、ツアーサポート等

About the company:
Eighty Days was founded in 2016 with the aim of using tourism to promote and revive rural regions of Japan. We are focused on bringing overseas customers to Japan to enjoy unique, off the beaten track experiences in places they would not have thought of traveling to. Eighty Days won the top prize at the 2016 Yunus & Youth Japan Social Business Design Contest.

Job description:
We are currently looking for a bilingual English-Japanese speaker to service our overseas customers. Our customers are mostly based in English-speaking countries and come to Japan
on vacation. As an operational specialist, you must operate land services by communicating local suppliers in Japanese and manage customer bookings by collaborating with our travel designing team. Your goals will be to operate land services smoothly and make changes flexibly according to customers requests.

Essential tasks:

• Communication with suppliers in Japanese (phone, email and fax)
• Booking land services mainly transportation
• Supporting tours
• Site inspections
• Negotiation with suppliers

Selection Process
Document Screening
Interview Process (3 stages)
※At least one of the three interviews will be conducted in-person
　

Requirements:

• English: working proficiency (comfortable reading and speaking)
• Japanese: native-level

Other desirable skills:

• Work experience in the travel industry
• Fluency in other languages in addition to English and Japanese

Compensation:

• (negotiable) 250,000 – 350,000 (negotiable)
•  Starting at 10 days holiday

Work hours:

• Full time (9:00-18:00 including 1 hour lunch break)
• Saturday, Sunday, Wednesday, Thursday and Friday (Monday and Tuesday off)
   
• Holiday:
• Occasionally you may be asked to join trips on the weekend or to respond to urgent customer requests outside of normal hours.