1200万円 L3 Tech Support - Global Marketing Analytics Provider

Our client, a leading marketing analytics services provider, is seeking a skilled L3 Support Engineer to join their dynamic team. If you're a problem-solving expert with deep knowledge in server and network administration, this role is for you.

Position Summary:

As an L3 Support Engineer, you'll be the go-to person for resolving complex server and network issues. Your expertise will ensure seamless operations to meet our client's business needs.

Working Conditions:

• 7 hours in-office per week, spreadable across multiple days
• Remote work flexibility with no core hours

Responsibilities:

Server Support (40%):

• Design, implement, and maintain server infrastructure.
• Diagnose and troubleshoot server issues, including performance bottlenecks and security vulnerabilities.
• Automate server tasks for efficiency.
• Ensure disaster recovery plans and backups are in place.

Network Support (30%):

• Diagnose and troubleshoot network issues.
• Implement and maintain network configurations.
• Design network upgrades and expansions.

Additional Responsibilities (30%):

• Document solutions and procedures.
• Provide technical support to internal users.
• Liaise between management, users, and engineers.

Skills/Qualifications:

• 6+ years of L3 Support Engineer experience
• Deep knowledge of networking concepts and server administration
• Proficiency in IT documentation and problem-solving
• Strong communication and collaboration skills
• Japanese and English language skills

Preferred Skills:

• Experience with scripting languages (e.g., Python, PowerShell)
• Familiarity with cloud platforms (AWS, Azure)