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Hiring Company | International SaaS Company, Revolutionising Remote Work |
Location | Available across Japan |
Job Type | Permanent Full-time |
Salary | 8 million yen ~ 10 million yen |
This company is a B2B SaaS company headquartered in Japan.
They are revolutionising remote and hybrid work with a virtual office product, that allows seamless communication, effortless water cooler chats, spontaneous discussion and hang-outs like in a physical office.
After the pandemic, most companies offer a hybrid work environment to keep their employees happy, but still struggle with communications, which impact team building, productivity, collaboration, and even the company culture.
Working with more than 4000 clients worldwide, their product is being used by companies like IBM, Toyota, Sony, Dell, Wework, and many more, steadily expanding.
Currently preparing for an IPO, the company already shows a steady multi-million dollar annual revenue.
As a senior member of the Customer Success Manager (CSM) department, one of your major missions is to foster a team culture of proactive client support, and establish ongoing, strategic partnerships with key accounts to maximize customer retention rates and prevent churn. In the Customer Success Manager department, you will work closely with other departments within the company to facilitate seamless customer onboarding and product implementation, and lead the way in achieving client's goals using the product.
Responsibilities:
Minimum Experience Level | Over 3 years |
Career Level | Mid Career |
Minimum English Level | Business Level (Amount Used: English usage about 50%) |
Minimum Japanese Level | Native |
Minimum Education Level | Associate Degree/Diploma |
Visa Status | No permission to work in Japan required |
Job Type | Permanent Full-time |
Salary | 8 million yen ~ 10 million yen |
Salary Bonuses | Bonuses paid on top of indicated salary. |
Industry | Internet, Web Services |
Company Type | Small/Medium Company (300 employees or less) - International Company |
Non-Japanese Ratio | About half Japanese |