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Hiring Company | IDEMIA JAPAN |
Location | Tokyo - 23 Wards |
Job Type | Permanent Full-time |
Salary | 3 million yen ~ 4.5 million yen |
Job Summary
This position has the responsibility for the day to day delivery of services for its PS customers (Major Banks, innovative Fintechs, Payments leaders). The CSE will be the first point of contact for several customers and the prime interface to our organisation locally and in the region. The person will have an end-to-end responsibility for a range of customer requirements that includes; daily operations related to card issuance, stock ordering (factory to service center), artwork management, query and complaints, change request co-ordination, forecasting and customer/management reporting.
The role is pivotal to IDEMIA and the Customer which calls for a dynamic individual who are confident in managing the complexities of card supply and the daily demands of an operations environment while dealing with high profile Financial Institutions. The person will work closely with the customers, sales, technical and operations teams. Interface with Idemia factories and vendors as well with freight providers all in effort to deliver the service requirements of our Customers. To join the Customer Service team for APAC, the person must possesses strong customer management skills, order management experience and be proficient in administration of the Customer.
This position at all times to maintain a high level of satisfaction as one of the key pillars to the IDEMIA business and team.
Duties and Responsibilities:
Key Objectives
Responsibilities
Minimum Experience Level | Over 1 year |
Career Level | Entry Level |
Minimum English Level | Business Level |
Minimum Japanese Level | Fluent |
Minimum Education Level | Bachelor's Degree |
Visa Status | Permission to work in Japan required |
Qualifications / Eligibility
Education:
Work Experience:
Other Skills:
Job Type | Permanent Full-time |
Salary | 3 million yen ~ 4.5 million yen |
Salary Bonuses | Bonuses included in indicated salary. |
Job Division | IST_PS |
Industry | Other (Banking and Financial Services) |
Company Type | International Company |