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Korean - Customer Service Email Support Exclusive job
| Hiring Company | PTWジャパン株式会社 |
| Location | Tokyo - 23 Wards, Shinjuku-ku |
| Job Type | Permanent Full-time |
| Salary | 3 million yen ~ Negotiable, based on experience |
Work Style
Remote Work and WFH Casual Clothing Minimal OvertimeJob Description
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading emails where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours 10:00-19:00
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Entry Level |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Basic |
| Other Language | Korean - Fluent |
| Korean Fluent or Native | |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | No permission to work in Japan required |
Required Skills
- 0-3 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.
- Effective in Native written communication skills in Korean.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support.
- Able to solve and analyze information accurately with appropriate speed and within guidelines.
- English language skills are nice to have but are not needed.
- Team player mentality.
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
Job Location
- Tokyo - 23 Wards, Shinjuku-ku
- Marunouchi Line, Yotsuya Sanchome Station
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 3 million yen ~ Negotiable, based on experience |
| Salary Bonuses | Bonuses included in indicated salary. |
| Industry | Gaming |
Job Category
- Customer Service, Secretary and Administration > Call Center Operator
- Customer Service, Secretary and Administration > Receptionist
- Customer Service, Secretary and Administration > Customer Service, Customer Success
- Customer Service, Secretary and Administration > Other (Customer Service, Secretary and Administration)
- Hotel, Travel and Hospitality > Other (Hotel, Travel and Hospitality)
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
| Non-Japanese Ratio | About half Japanese |
