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テクニカルサポートエンジニア(リモート可）
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 8 million yen |
Work Style
Remote Work and WFH Casual Clothing Minimal Overtime Flex TimeJob Description
＜業務詳細＞
・インシデント対応チーム結成時における、障害発生時の迅速な技術課題解決支援業務
・課題解決のための調査ツール開発 ・顧客ヘルススコアダッシュボード開発
・SREと連携した顧客SLOの策定 ・その他問い合わせ対応などのパッシブな対応だけでなく、アクティブな顧客視点によるエンジニアリング
・改善活動全般
【必須（MUST）】
・何らかのWebアプリケーション開発プロジェクトに携わったご経験（規模や種類は問いません）
・SQLやRDBの基本的な運用知識
・システムの障害・インシデント対応のご経験
【歓迎（WANT）】
・顧客体験改善に関する知見や経験
・メンバーマネジメント経験をお持ちの方
・ヘルプデスクやテクニカルサポート経験をお持ちの方
・業務改善、マニュアル作成等、仕組みづくりに貢献されているご経験をお持ちの方
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | None |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 8 million yen |
| Industry | Other |
Job Category
- IT, Web and Communication > Technical Support
Company Details
| Company Type | Large Company (more than 300 employees) |
