【正社員】 Desktop Support Engineer｜エンドユーザーサポート｜JLPTN2 above OK

Service Deliverables:

• Provide onsite and desk side support services to end users.
• Troubleshoot PC related problems at the direction of client level 2 or SPOC.
• Complete incidents and requests within SLA in pressurized environment.
• Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by client Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by client Tech Support e.g., Remove a module and replace change in support of local Backup Routine in required sites.
• Import /Export tapes to the tape libraries as advised by client tech support

• Minimum of 1 year of experience in user support / technical support role
• Able to carry out fluent level communication in Japanese and English  
  *Japanese will be used primarily for communications with clients, and English is mainly written communication internally
• Individual must have good customer facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.