Voice Engineer Exclusive job

Executive Summary:

• Solid Cisco Unified Communications Manager and Enterprise Voice Operations and Engineering experience.
• The position is to fill in the role of regional Cisco Voice Engineer supporting L1/L2 of Operations and Engineering.
• The role includes migration, upgrades and deploying of Cisco CUCM / CUC / Voice Recording system.

Job description:

• To work in a regional voice operations and project team that manages the low-level technical delivery of all voice infrastructure projects and provides governance to the organization strategic partners.
• To provide comprehensive product knowledge on Cisco voice technology.
• Ability to provide onsite support for user testing of CUCM and Cisco phone features and functionalities during user migrations.
• Ability to handle and coordinate phone deployments during user / floor / site migrations.
• Ability to lead the project and provide High- and Low-level design.
• Provide L1/L2 support for business impacting issues.
• Work with internal and external project managers to report issues and deliver solutions.
• Engage with the business and external vendors to deliver solutions.
• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and quickly
• Participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming, and data center capabilities.
• This will include components of the assessment and optimization of system design and review of user requirements.
• Able to provide and communicate technology solutions across differing audiences including technical, managerial, business executives, and/or vendors.
• Leads the resolution process for problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Contributes to the determination of technical and operational feasibility of solutions.

Qualifications/Requirements:

• Japanese Language Proficiency N2.
• Certified Cisco Voice technical certification.
• Knowledge and Hands experience on CUCM, CUC, SME, Cisco Gateway (H323/SIP)
• Moderate experience in the financial services field.
• Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically, 5-10 years of IT experience.
• Moderate experience with Trading Floor and Telecommunication technologies; IPC/Cisco/Avaya
• Must be able to interact in a professional manner with End Users; must possess excellent PC, communication, and organizational skills.
• Candidates must be able to work both independently and in a team environment and be able to interact effectively with other team members, management, and clients.
• Candidates must have strong interpersonal, verbal, and written communications skills