EC Specialist

【JOB RESPONSIBILITIES】

• Support to develop management day-to-day website(s) operations including site development, site functionality, order fulfillment, customer service, and merchandising.

• Perform site merchandizing to make sure assortment placement based on inventory on site is ideal for achieving sales target and growth.

• Plan and conduct digital marketing activities to obtain new customers while keeping high engagement with existing customers.

• Identify, track and resolve technical issues within our platform with global technology team.

• Participate in global E-commerce meetings/calls to provide valuable feedback and join strategy discussion.

• Help with offline E-commerce operations, including order/fraud reviews, check-out on systems and address customer inquiries, when needed.

• Support to manage fulfillment & customer service agency, enhance Customer Service and Customer satisfaction where needed.

• Oversee and ensure that order processing, distribution & returns processing is optimized experience for our customers.

• Use performance indicators including customer feedback, system reports, inventory reports and other KPIs and metrics to identify and drive improvements.

• Analyzing our official site web data, driving traffic, conversation and all web KPI performances.

• Assist in adhoc tasks or projects as needed.

【REQUIREMENTS】

• Prior ecommerce experience. (Working with global team is preferred)

• Must be able to communicate in English in reading, writing, and speaking.

• Familiarity with EC-related systems. (Salesforce, OMS/WMS, SAP, Google Analytics, POS etc)

• Must be team player, multi-task, well-organized, detail-oriented and proactively find the solution to meet the goal.

• Experience on creating and maintaining in 3rd party EC marketplaces is plus.

• Knowledge on SNS platforms such as Instagram/facebook and LINE, and understanding of business operations on those platforms is plus.

• Experience in utilizing HTML and JavaScript is plus.

• Love fashion, Luxury related industry.