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Hiring Company | QNAP K.K |
Location | Tokyo - 23 Wards, Arakawa-ku |
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
Job description(工作內容)
- Maintain and service our customers to ensure 100% customer satisfaction
協助對應客戸對産品有良好的售後服務體驗
お客様に100%満足していただけるようなアフターサービスの提供を行う。
- Reply Helpdesk tickets, troubleshooting and answer product questions
透過客服系統回覆客戸産品問題與故障排除
テクニカルサポートサービスポータル対応、トラブルシューティング、製品に関する質問に回答。
- Handle RMA/ DOA/ Warehouse shipping process as required
需要時協助 RMA/DOA 相關流程與運送安排
必要に応じて、RMA/DOA/倉庫出荷プロセスの処理。
- Report and feedback product issues to PM for future enhancement
收集反饋客戸問題
顧客からの製品問題点をPMに報告し、今後の改善の実施。
- Generate Japanese technical FAQ
協助製作日文常用問題集
日本語バージョンの技術FAQを作成する。
Minimum Experience Level | Over 3 years |
Career Level | Mid Career |
Minimum English Level | Business Level (Amount Used: English usage about 50%) |
Minimum Japanese Level | Fluent |
Other Language | Chinese (Mandarin) - Business Level |
English( 英語 ) or Chinese( 中国語 ) Business level (ビズネスレベル) | |
Minimum Education Level | Bachelor's Degree |
Visa Status | Permission to work in Japan required |
Requirements(條件要求):
- Competence(專業能力):
- Language(語言條件):
- Experience(工作經歷):
- Educations(學歷條件):
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
Holidays | 完全週休2日制(土・日)、祝日 、年末年始休暇 、年次有給休暇 、特別休暇 |
Industry | Electronics, Semiconductor |
Company Type | Small/Medium Company (300 employees or less) - International Company |
Non-Japanese Ratio | About half Japanese |