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Service Staff at Call Centre / コールセンター スタッフ
| Hiring Company | American cosmetic medical device manufacturer / アメリカの美容医療機器メーカー |
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
【職務内容】
サービスシステムServiceMaxを使用した業務：新規顧客登録、顧客情報の更新、ユーザーの機械登録、新規保守契約の登録、未承認機購入のドクターの登録など
ERP Oracleを使用した業務：Spare PartsのSales Order Booking、東日本営業分のWork Order Booking 、顧客登録（ユーザーの新規分院、代理店とのリレーション登録）など
請求書関連業務（請求書内容の確認、請求書の印刷・PDF保存）※月末には一覧作成の施設あり
「得意先クリニック系列院の保守契約内消耗品発送一覧表」作成、得意先代理店へFAXにて報告
DM発送時の宛名印刷
アドミ業務のマニュアル作成
サービスエンジニアの補助業務
その他：Parts Orderの作成、Work Orderのディスパッチ（CaseおよびWork Orderの作成含む）、コールセンター業務（注文・問合せ対応、修理依頼の取り次ぎ）、請求書の封入
【応募条件】
必須条件：
Word、Excelのスキル
学歴不問
歓迎条件：
Oracle、Service MAXを使っていた経験
General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Medical Device |
Job Category
- Customer Service, Secretary and Administration > Call Center Operator
- Customer Service, Secretary and Administration > Customer Service, Customer Success
- Customer Service, Secretary and Administration > Other (Customer Service, Secretary and Administration)
Company Details
| Company Type | International Company |
