Infrastructure Operator

【JOB RESPONSIBILITIES】

We are seeking a skilled and dedicated IT Helpdesk Support Specialist to join our team and provide technical assistance and support to our employees. The ideal candidate should have a strong background in Windows OS (Client and Server versions), Google Workspace, MS Office, and other finance-related and office applications. Additionally, experience in handling IT assets and inventory management is essential.

• Windows OS Support: Provide expert support for Windows OS (Client and Server versions) to troubleshoot and resolve technical issues for end-users.

• Application Support: Assist users with technical queries and problems related to Google Workspace, MS Office, and other financial and office-related applications.

• PC and Monitor Setup: Set up and configure new PCs and monitors for employees, ensuring they have the necessary tools to perform their duties effectively.

• Asset Management: Maintain the company's asset management system, ensuring accurate records of IT assets, their status, and location are up-to-date.

• Windows Inventory Management: Oversee the inventory management process for Windows-related equipment, including laptops, desktops, and peripherals.

• Research and Purchasing: Conduct research on mobile devices and other IT-related equipment, making informed recommendations for purchases to meet the company's needs.

• Windows OS Installation: Perform Windows OS installations and upgrades on various devices, ensuring a smooth and efficient process.

• Software Installation: Utilize SCCM (System Center Configuration Manager) to deploy and install software applications on end-user devices.

• Weekend Work and On-call: Be willing to work on weekends and be available for occasional midnight calls to handle urgent technical issues.

【REQUIREMENTS】

• Technical Expertise: Proven experience in providing IT helpdesk support for Windows OS, Google Workspace, MS Office, and other office-related applications.

• Asset Management Skills: Familiarity with IT asset management processes and software, ensuring accurate tracking of hardware and software inventory.

• Problem-solving Abilities: Strong troubleshooting skills to diagnose and resolve technical issues efficiently.

• Organizational Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines effectively.

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Team Player: Capable of working collaboratively with a diverse team and providing support in a fast-paced environment.

• Flexibility: Willingness to work outside regular business hours to accommodate weekend work and on-call responsibilities.