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Job ID : 1446758 Date Updated : October 28th, 2024

Virtual Account Manager

Hiring Company Global biopharmaceutical company
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

【JOB RESPONSIBILITIES】

  • Take all incoming calls and process requests. Forward leads to the sales in charge. 電話対応と依頼処理。 リードを担当営業に転送。

  • Develop and maintain communication networks with dealers and end users. 販売店やエンドユーザーとのコミュニケーションネットワークの構築と維持。

  • Nurture leads and client relationships. リード(引合)の育成と顧客との関係構築。

  • Cultivate strong customer loyalty and build long-term relationships.

    顧客との強い信頼関係を築き、長期的な関係を構築。

  • Promote assigned product portfolio (incl. cross-selling) remotely using all available technology. あらゆるテクノロジーを駆使し、担当製品ポートフォリオのプロモーション(クロスセリングを含む)をリモートで実行。

  • Ensure (repeat) orders by understanding the process and patterns of customer purchase decisions. 顧客の購買決定プロセス・パターンを理解し、確実な(リピート)受注を実現。

  • Conduct regular check-ins and business reviews with customers. 顧客との定期的なチェックインとビジネスレビューの実施。

  • Understand customer's processes and identify opportunities and customer priorities. 顧客のプロセスを理解し、機会や顧客の優先順位を特定。

  • Lead price and contract negotiations. 価格交渉・契約交渉をリード。

  • Deliver ongoing product servicing by providing accurate product information, trainings & support where needed. 製品に関する正確な情報を提供し、必要に応じてトレーニングやサポートを行い、継続的な製品サービスを提供。

  • Maintain accurate CRM customer data and documentation of contacts, orders, requests, etc. CRMの顧客データを正確に管理し、コンタクト、オーダー、リクエストなどのドキュメントを作成。

  • Utilize all available sales tools to maximize sales efficiency (i.e. Salesforce) 営業効率を最大化するためのあらゆる営業ツールの活用(例:Salesforce)

  • Lead generate and work with Field BioA teams and Application specialists in order to provide customers with the full technical information and demonstrations required to make a successful sale. 販売に必要な技術情報やデモンストレーションをお客様に提供するために、フィールドのBioAチームやアプリケーションスペシャリストと連携し、販売をリード。

 

【REQUIREMENTS】

Mandatory:

  • Bachelors degree

  • BtoB Sales experience (any industry),

  • Native Japanese speaker

  • English reading and writing

  • Strong communication and negotiation skills

  • Strong mindset to learn new IT skills

  • Resident in Japan (any prefecture)

Desirable:

  • Educational background in a science-related field

  • Sales experience in the Life Sciences industry

  • Intermediate-level spoken English

  • Experience with M'soft Teams, SAP, LinkedIn Sales Navigator

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Industry Pharmaceutical

Job Category

  • Sales > Inside Sales
  • Sales > B2B Sales