Facility Assistant Manager

We are currently seeking an experienced Assistant Manager to join our team at Tanuki Nozawa. Tanuki is a unique establishment that includes lodging, apartments, three restaurants, and a retail store, all conveniently located across from the iconic Oyu hot spring. We are looking for a dedicated individual with extensive bilingual skills who is passionate about hospitality and excited to grow alongside our dynamic team.

Responsibilities

• Provide assistance and support to the Venue Manager in the day-to-day operations of the Tanuki Venue.
• Supervise and support all areas of the Tanuki Venue, including the bar, retail, restaurant, and accommodations.
• Manage guest requests and proactively resolve complaints or challenges presented by customers, utilizing your problem-solving skills and initiative.
• Ensure the health and safety of all patrons, guests, and staff members.
• Maintain open communication with management to stay informed about all relevant matters.
• Monitor staff performance to guarantee the delivery of consistently high standards of service.
• Assist with staff scheduling and training to facilitate ongoing development.
• Act as the primary support and point of contact in the absence of the Venue Manager.

MDMC, trading as Stay Nozawa, Nozawa Onsen Distillery, consists of a unique collection of accommodation, guest services, hospitality offerings and alcohol production located in the beautiful  mountain village of Nozawa Onsen.
Our diversity in venues and services makes us unlike other businesses in the village. Through our company vision we look to provide our customers and guests with an unforgettable experience.

Working with us you will be a part of an ambitious company with exciting opportunities for career growth.

Requirements

• Candidates with prior experience managing hospitality establishments, particularly in accommodation and food and beverage, will be given strong consideration.
• Must be able to work independently and thrive in a fast-paced, dynamic team environment.
• Ability to juggle multiple tasks, computer proficiency, and experience with booking engine platforms would be an advantage.
• Native-level fluency in Japanese and business-level proficiency in English are required.
• Anyone living in Japan with a valid working visa can apply.

Benefits

• Flexible working hours, with a minimum of two days off per week, and at least one day off per week during peak season.
• Annual increase. Paid vacation of at least 12 days in the first year.
• Relocation allowance available (subject to regulations).
• Complimentary ski season lift pass provided.
• Subsidized staff accommodation options available.