Senior Desktop Support Engineer

EIRE Systems provides IT Support services to many small, medium and large-scale international companies.

In this Desktop Support Engineer role, you'll be THE go-to person for all local end users in our client's Tokyo office. The client company's mission is to expand renewable energy solutions in Japan and overseas.

Working on-site at the client's Tokyo office, you'll take charge of hardware and software installations, configurations, and maintenance, providing exceptional technical support for hardware, software, and network-related issues, ensuring that all users can work seamlessly with their desktops, laptops, mobile devices, and other IT equipment.

And, when the going gets tough, you won't be alone! You'll collaborate with other IT teams in the our client's other Tokyo and Asia region office locations to tackle any issues that require escalation.

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person.

• Install, configure and maintain all hardware and software applications for end-users.

• Troubleshoot and resolve hardware and software issues for desktop and laptop computers, mobile devices, and other IT equipment used by employees.

• Manage and maintain hardware inventory for the Tokyo office.

• Collaborate with other IT teams to resolve any issues that require escalation.

• Participate in IT projects related to the Tokyo office, including but not limited to office moves, software upgrades, and hardware deployments.

• Maintain documentation of IT procedures and policies specific to the Tokyo office.

• Identify and recommend process improvements to increase efficiency and productivity.

Requirements:

• Minimum Business-level Japanese language skills. Intermediate-level English skills for communications with international IT support team members.

• Excellent communication and interpersonal skills.

• Ability to work independently in a fast-paced environment.

• At least 1-2 years of experience in a desktop support role in a networked domain environment.

• Good knowledge of Windows Operating Systems.

• Experience supporting Microsoft Office Suite (Outlook, Excel, Word).

• Familiarity with Active Directory and Microsoft 365 products (O365, SharePoint, Teams, etc.).

• Experience with remote support tools.