Bilingual IT End User Support Engineer (on-site & remote)

Bilingual IT Support Engineer (Junior/Mid-level) - Financial Services Industry

Fantastic entry-point opportunity into the Financial Services industry, for a junior to mid-level IT Helpdesk / Desktop Support Engineer (i.e. 1-3 years experience).

Your bilingual (Japanese & English) talents, friendly and customer-centric attitude, aptitude for learning new technology and hunger to develop your skills and advance your career will be key to success.

In this customer-facing role, you'll work with an international team, to deliver and support desktop and office-based technology solutions for all groups across the company (a mid-sized global Finance/Securities company).

You'll support and troubleshoot issues with a variety of technologies including but not limited to: Windows Desktop, basic networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (VPN), Corporate iPhone and BYOD software/tools and Telephony systems.

Roles/Responsibilities:

• Directly support the technology user queries onsite in-person and remotely (via phone and video communications tools, email, instant messaging, remote access tools)
• Give training to internal staff on new technology products and initiatives.
• Build and deploy PCs, laptops and mobile computing devices; updating/maintaining inventory records.
• Deliver small projects daily, such as staff moves, software deployments or hardware rollouts.
• Liaise with external vendors and off-site teams for support or maintenance work.
• Take ownership of client technology problems or requests, keeping people updated on the status, until satisfactorily resolved.

Technologies in-scope will include but not be limited to:

• Microsoft Windows 10 OS, Office 365 (Outlook, Excel, Word, etc.), Active Directory and other Windows-based software/tools
• Desktop hardware, LAN cabling, printers and various other peripherals and devices.basic networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (VPN)
• iPhone and iPad, Android, and the associated management software
• (On the job training to be provided for): Various business applications and Finance industry Market Data applications such as Bloomberg, Reuters, EBS, Factset. Telephony systems (Cisco VoIP phones / Dealing Consoles / Voice Recording)

Qualifications and Experience:

• Business level proficiency in Japanese and confidence communicating at work using English (both verbal and written proficiency).
• Experience working within a corporate environment, providing technical support for business people (1-3 years experience)
• Academic background in IT and/or professional certifications such as MCP, MCSA, CompTIA A+
• Experience working with service management software tools or ticketing systems.
• Ability to effectively communicate and collaborate with local and overseas support teams.