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Job ID : 1294716 Date Updated : November 14th, 2024
Opportunity to learn finance sector IT!

Bilingual IT End User Support Engineer (on-site & remote)

Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary 4.5 million yen ~ 5 million yen

Job Description

Bilingual IT Support Engineer (Junior/Mid-level) - Financial Services Industry

Fantastic entry-point opportunity into the Financial Services industry, for a junior to mid-level IT Helpdesk / Desktop Support Engineer (i.e. 1-3 years experience).

Your bilingual (Japanese & English) talents, friendly and customer-centric attitude, aptitude for learning new technology and hunger to develop your skills and advance your career will be key to success.

In this customer-facing role, you'll work with an international team, to deliver and support desktop and office-based technology solutions for all groups across the company (a mid-sized global Finance/Securities company).

You'll support and troubleshoot issues with a variety of technologies including but not limited to: Windows Desktop, basic networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (VPN), Corporate iPhone and BYOD software/tools and Telephony systems.


Roles/Responsibilities:

  • Directly support the technology user queries onsite in-person and remotely (via phone and video communications tools, email, instant messaging, remote access tools)
  • Give training to internal staff on new technology products and initiatives.
  • Build and deploy PCs, laptops and mobile computing devices; updating/maintaining inventory records.
  • Deliver small projects daily, such as staff moves, software deployments or hardware rollouts.
  • Liaise with external vendors and off-site teams for support or maintenance work.
  • Take ownership of client technology problems or requests, keeping people updated on the status, until satisfactorily resolved.

Technologies in-scope will include but not be limited to:

  • Microsoft Windows 10 OS, Office 365 (Outlook, Excel, Word, etc.), Active Directory and other Windows-based software/tools
  • Desktop hardware, LAN cabling, printers and various other peripherals and devices.basic networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (VPN)
  • iPhone and iPad, Android, and the associated management software
  • (On the job training to be provided for): Various business applications and Finance industry Market Data applications such as Bloomberg, Reuters, EBS, Factset. Telephony systems (Cisco VoIP phones / Dealing Consoles / Voice Recording)

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

Qualifications and Experience:

  • Business level proficiency in Japanese and confidence communicating at work using English (both verbal and written proficiency).
  • Experience working within a corporate environment, providing technical support for business people (1-3 years experience)
  • Academic background in IT and/or professional certifications such as MCP, MCSA, CompTIA A+
  • Experience working with service management software tools or ticketing systems.
  • Ability to effectively communicate and collaborate with local and overseas support teams.

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku
  • Nanboku Line, Tameike Sanno Station

Work Conditions

Job Type Permanent Full-time
Salary 4.5 million yen ~ 5 million yen
Job Division On-site End User Support Services
Industry IT Consulting

Job Category

  • IT, Web and Communication > Technical Support
  • IT, Web and Communication > In-house SE, System Management
  • IT, Web and Communication > Other (IT, Web and Communication)

Company Details

Company Type International Company