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Job ID : 1259826 Date Updated : November 21st, 2024
working in an internatioanl team

Deskside Support Engineer (Shared Services)

Hiring Company BiOS, Inc.
Location Tokyo - 23 Wards
Job Type Contract
Salary 5 million yen ~ 6 million yen

Job Description

Job Description

Key responsibilities

  • Handling technical inquiries raised via email, phone and/or in-person for tier-2 and -2.5 support.
  • Schedule, monitor and deliver support for end-users within agreed SLA levels.
  • Escalate support inquiries to tier-1, -1.5 and/or 3, if needed.
  • Provide VIP support for internal (BIOS) and external (Client) end-users.
  • Demonstrate the ability to identify and escalate requests for approval, if and when needed.
  • Establish a professional communication, in writing and verbally, with internal (BIOS) and external (Client) end-users.
  • Working off-schedule to attend meetings and/or support inquiries outside main support site.
  • Creating documentation and materials to help educate end-users, if needed.
  • Assist with testing and rolling out new tools and applications.
  • Training team members on support knowledge for external users.
  • Comply with BIOS ISMS policies for handling of internal (BIOS) and external (Client) information. ※Training provided during staff induction phase

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level High-School
Visa Status Permission to work in Japan required

Required Skills

Required skills

  • 4+ of relevant support experience of Microsoft Office and Windows support and configuration.
  • Expert in with Microsoft 8.1 and 10 desktop issues
  • Troubleshooting skills with network, firewall and telecommunication devices
  • Technical knowledge and understanding of industry standards and practices.
  • Strong communication and technical writing skills.
  • Ability to quickly learn new skills and technologies
  • Focused and oriented when working with support team members and teams outside of the support frame.
  • Possess and demonstrate technical knowledge to support tier-2 and -2.5 requests.
  • Technical certifications are a bonus

 

 

Required Languages:

English: Business level (IELTS 7 (8 preferred); TOEFL 22 or higher)

Japanese: Business level (JLPT 2+ and above)

 

Work Hours:     

Monday-Friday 9:00-18:00

*May require work outside of the regular hours depending on support client.

**May require to work hybrid (In-person and remote)

 

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Contract
Salary 5 million yen ~ 6 million yen

Job Category

  • IT, Web and Communication > Technical Support
  • IT, Web and Communication > Network Engineer