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Technical Support Engineer (Toyama-ken) Exclusive job
| Location | Toyama Prefecture, Toyama-shi |
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ Negotiable, based on experience |
Work Style
Remote Work and WFH Casual Clothing Side Business Ok Minimal Overtime Flex TimeJob Description
systemsGo is seeking an Engineer to join our Japan support team with business level bilingual capabilities in English and Japanese to be based in Toyama-ken. Great access to skiing, biking, fishing, hiking, onsens and more.
- Provide ongoing onsite user support with our client on a fulltime basis.
- Follow instructions given by the regional IT management team lead to complete regular onsite support tasks.
- Troubleshoot the client's internal IT infrastructure and network-related problems.
- Alert the Global IT management team of potential critical situations. Monitor critical client problems until they are resolved.
- Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks.
- Set up, install, configure and test computer and network systems as needed to complete projects on schedule.
- Utilize processes and methodologies to provide a consistent and competent level of service to the client.
- Actively build on IT and communication skills to improve on skill set and productivity
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Daily Conversation (Amount Used: English usage about 25%) |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
- At least 1 year or more experience in an IT end-user support or services provider environment in Japan
- Experience with installing, maintaining and supporting office end user environment – PCs, Printers, phones, conference equipment etc.
- Understanding and Technical knowledge of Active Directory, Group Policy, DNS & DHCP.
- Knowledge of Office 365 Messaging suite
- Customer Service – Able to describe issues clearly to end users and Clients’ Management. Summarize activities and results effectively communicate with clients regarding their requirements and concerns
- Work effectively in a team environment. Follow instructions and see them to completion in a timely fashion
- Able to work unsupervised and provide focused results
- Problem Solving – Ability to gather information; explore and eliminate alternatives; request and utilize assistance from other sources
- Business level fluency in speaking/reading Japanese and English preferred
Job Location
- Toyama Prefecture, Toyama-shi
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ Negotiable, based on experience |
| Work Hours | Mon-Fri 9am-6pm |
| Holidays | 13 days/yr paid leave, +1/yr until 22/yr |
| Job Division | Engineering Services |
| Industry | IT Consulting |
Job Category
- IT, Web and Communication > Technical Support
- IT, Web and Communication > Network Engineer
- IT, Web and Communication > Project Manager
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
| Non-Japanese Ratio | About half Japanese |
