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IT Service Desk
| Location | Tokyo - Other Areas |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Opens, logs, prioritizes, assigns, and closes calls logged in ticketing syste
General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Entry Level |
| Minimum English Level | Basic |
| Minimum Japanese Level | Native |
| Minimum Education Level | High-School |
| Visa Status | Permission to work in Japan required |
Job Location
- Tokyo - Other Areas
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | IT Consulting |
Job Category
- Customer Service, Secretary and Administration > Call Center Operator
Company Details
| Company Type | International Company |
