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Job ID : 1096365 Date Updated : November 4th, 2024
Work location is at Mitaka

Data Center Engineer

Location Tokyo - 23 Wards
Job Type Contract
Salary Negotiable, based on experience

Job Description

Provide technical support in assisting requester in their initial installation, and continue to offer assistance in areas such as SmartHands, cross-connects and other services in the data center or at remote sites.

-    Supervise customers' vendors working in the data center.

-    Maintain the data center infrastructure cabling and also attend to internal queries and other deployment matters.

-    Operate and monitor the equipment in the data center including network and provide supports to the other team and the regional/global support group.

-    Manage installations projects for customers and other development initiatives to improve for the data center infrastructure and systems

-    Report on service parameters and metrics for billing and management purposes

 

Responsibilities

-    Ensure all installations are completed within schedule time and meet the quality standards of the company

-    Ensure the services delivered meet the SLA parameters, and document the statistics and metrics for good administration.

-    Maintain good rapport with the customers and support them in areas such as installation, troubleshooting and remote hands

-    Resolve to all issues in good time and/or escalate them when necessary.

-    Ensure customer satisfaction.

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level High-School
Visa Status Permission to work in Japan required

Required Skills

Requirements

-    Locals or foreigners who understanding the Japanese culture and work ethics are welcome to apply

-    Must be adjusting to work on hours variously depending on projects such as late night, early morning, weekends and holidays.

Technical skills

Least two of the following Technical skills:

-    Networking: router, switch or other NW devices for engineering and or operation

        > TCP/IP suite, Routing protocols and Ethernet

        > Administration tools (Monitoring, trouble shooting and configuration)

        > Carrier services and B2B inter connections 

-    Operating systems: Microsoft, Unix/Linux (Sun, Linux), clustering, load balancer

-    Cabling: UTP and Fiber cabling, patching and testing

Experience

-    Minimum 2-3 year of working experience an IT industry, preferably in a data center, ISP or telecommunications environment.

-    Possess good customer service knowledge, and has supported both Japanese and non-Japanese customers.

-    Possess hands-on installation experience in IT infrastructure area

Qualifications/certification

-    Cisco certification

-    Microsoft certification

-    Licensed Electrician

-    Chief Telecommunications Engineer

-    Data Center professional

Personal skills

-    Proactive, energetic and self-motivated.

-    Result-oriented.

-    Team player and understand group dynamics

-    Has good communication and interpersonal skills.

Language skills:

  • English: business level
  • Japanese: business level conversation, reading and writing skills are required

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Contract
Salary Negotiable, based on experience
Industry System Integration

Job Category

  • IT, Web and Communication > Server Administrator
  • IT, Web and Communication > Network Engineer
  • IT, Web and Communication > Other (IT, Web and Communication)